Elna brings over 15 years of professional experience in Information Technology and 12 years in Customer Success at Salesforce. She began her career in the Salesforce ecosystem as the product owner of a complex Salesforce implementation.  She then joined Salesforce where she served as a Success Manager for over 50 large enterprise customers. She then went on to lead multiple global digital success programs dedicated to customer onboarding, product adoption, and release readiness at scale.  She is an experienced leader, coach and mentor.